Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Coverage
We currently ship flooring and tile products across selected regions and locations. Shipping availability may vary depending on product type, stock availability, and delivery destination.
Delivery Timeline
Estimated delivery timelines are as follows:
- Standard orders: 5–10 business days
- Custom or bulk orders: 10–20 business days
Delivery times may vary due to logistics delays, weather conditions, or regional service availability.
Shipping Charges
Shipping charges are calculated based on product weight, quantity, packaging requirements, and delivery location. Final shipping costs will be displayed during checkout before order confirmation.
Large and Heavy Items
Flooring and tile products are heavy and fragile in nature. Certain products may require pallet shipping, freight delivery, or special handling procedures. Additional delivery arrangements may apply for oversized orders.
Delivery Conditions
Customers are responsible for ensuring accurate shipping information during checkout. Deliveries are made to the address provided at the time of order placement.
Please inspect all products at the time of delivery. Any visible damage, missing items, or packaging issues should be noted upon receipt.
Delayed or Failed Deliveries
Unexpected delays may occur due to transportation issues, weather conditions, stock availability, or carrier-related disruptions. In such cases, delivery timelines may be extended.
If a delivery attempt fails due to incorrect address information or unavailability at the delivery location, re-delivery charges may apply.
Order Tracking
Tracking information will be provided once the order has been dispatched, where applicable.
Damaged Shipments
Products should be inspected immediately upon arrival. Claims related to damaged shipments must be reported within a reasonable timeframe after delivery.
International Shipping
International shipping availability depends on destination country regulations, shipping carrier support, and product restrictions. Customs duties, import taxes, and additional charges, if applicable, are the responsibility of the customer.
Policy Updates
This Shipping Policy may be updated or modified at any time without prior notice.
